Shipping & Delivery

We offer free worldwide shipping on all orders over €130.

All Ochis frames are shipped from Kyiv, Ukraine using DHL or Nova Post.

Shipping options

Standard (Nova Post / Meest, tracked)

  • €25 — free on orders over €130

  • 5–7 working days in Europe · 10–14 worldwide

DHL Express (tracked, priority)

  • €39

  • 4–6 business days

Production time

Every pair is made by hand, so delivery time starts once your order is ready to ship.

  • Sunglasses with standard lenses — ship within 1–2 business days

  • Prescription lenses — add 2–5 days

  • Photochromic Transition lenses — add up to 14 days
Tracking

Once your order ships, you'll receive a tracking number by email. You can follow the parcel through the carrier's site at any point.
Taxes & duties

Prices don't include local taxes. International orders may be subject to customs duties on arrival — this depends on your country's rules, and we can't calculate them in advance. If you're unsure, your local customs office can tell you what to expect.
If your parcel is delayed

First, check the tracking and contact the carrier listed there — they have the most current information. If it doesn't move or something looks wrong, write to us at cs@ochis.co and we'll help sort it out.


Returns & warranty

Not the right fit? You can return your order within 21 days. All frames come with a 12-month warranty against manufacturing defects.


Read the full returns & warranty policy →

For more detailed information, visit our FAQ page or write to us at cs@ochis.co — we usually reply within one working day.