If something doesn’t feel right — we’ll help you sort it out.

You can return your glasses within 21 days of delivery.

If you’re not satisfied or the fit isn’t right, you can:

• request a return
• or exchange for another model

Returns are accepted only if the glasses are in original condition, without signs of use.

If you choose an exchange with different lenses or a different model, the price will be adjusted accordingly.

Return shipping is covered by the customer (for non-warranty cases).

To start a return, contact us at cs@ochis.co

Once we receive your glasses and confirm their condition,

your refund will be processed within up to 1 week.

Please note:

• banks may take additional time to complete the transfer
• for prescription lenses, only the frame cost is refundable

All Ochis frames come with a 12-month warranty covering manufacturing defects.

This includes:

• cracks in the frame
• issues with temple rods
• missing components

The warranty does not cover:

• scratched lenses
• damage caused by accidents or misuse
• natural wear (nose pads, screws, etc.)
• unauthorized repairs

If your case qualifies, we offer:

• repair
• replacement of the same model
• or exchange for another model (with price adjustment)

To request warranty support, email cs@ochis.co with:

• your order details
• proof of purchase
• a short description + photos of the issue

Even outside the warranty period, we can often repair your glasses.

Just send us photos and a description — we’ll suggest the best solution.

In this case, repair and shipping costs are covered by the customer.

Need help?

If you’re unsure what to do — just write to us:
cs@ochis.co

We’ll guide you through the best option.