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Orders, Payment & Delivery

Orders

What is included in my order?
- a pair of Ochis (with pre-installed lenses of your choice);
- a solid coffee case;
- a lens cloth;
- instructions on how to fit the temples to your face shape;

- instructions on how to replace the lenses for your optical master.

Can I make changes to the order information or cancel my order?
If your order hasn’t been shipped yet, you can. To do so, please contact us as quickly as possible at cs@ochiscoffee.com with the additional details. However, once the product has been shipped, we won’t be able to make changes to the delivery information or cancel the shipping.

 

Payment

Which payment methods do you use?
We use Fondy payment platform to ensure the best conditions for clients from all over the world. If you have any questions regarding this platform, you can visit their website.

All online payments are completely secure.

Are the taxes included in the price of Ochis?
No. The price of Ochis doesn’t include taxes. International shipments are subject to duties and taxes as determined by the customs in the destination country.Each country determines tax and duty assessment differently. Upon your order’s arrival, you may be charged additional customs duties and taxes, so please be aware of that when making the order.

 

Delivery

Where can you deliver Ochis to?
We deliver worldwide using DHL services. Unfortunately, we can’t deliver Ochis to countries and areas such as: Åland Islands, Bouvet Island, British Indian Ocean Territory, Caribbean Netherlands, Christmas Island, Cocos(Keeling) Islands, Crimea, Eswatini, French Polynesia, French Southern Territories, Heard & McDonald Islands, Isle of Man, Netherlands Antilles, Norfolk Island, North Korea, Palestinian Territories, Pitcairn Islands, Réunion, Sint Maarten, South Georgia & South Sandwich Islands, St. Pierre & Miquelon, Svalbard & Jan Mayen, Tokelau, U.S. Outlying Islands, Wallis & Futuna, Western Sahara.

Where do you ship Ochis from?
All our glasses are shipped from Kyiv, Ukraine.

How long does the delivery take?
We usually deliver the orders within a waiting period of 2 to 7 days using DHL services. Due to COVID restrictions, the deliveries may take longer than expected, but not by much. The shipping duration may also vary depending on unexpected circumstances and public holidays. We are not responsible for postal delays.
*Please note that glasses with prescription lenses take an extra 2 to 5 days to be installed, so please be sure to account for this time in addition to the regular waiting period.

How much does the delivery cost?

We have free worldwide delivery!

How can I track my order?
Your delivery tracking number will be sent to you in a Shipping Confirmation email once your order is ready. You can track its status on a DHL website or application that we will link in the email as well.

My parcel got lost. What can I do?
Firstly, check the delivery status using the tracking number that we sent you with the Shipping Confirmation. If your package hasn't been moving for a while or its status is not changing when it should, please contact the DHL services in your country. If you can't solve this problem after completing all the steps mentioned above, write to us at cs@ochiscoffee.com describing your situation. We are not responsible for packages lost in transit, but we will try to come up with an alternative solution.

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